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Guelph Transit

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“We recognize the current schedule is not serving the needs and expectations of the community,” said Guelph Transit general manager Michael Anders in a news release.

Return of 20-minute bus service in offing

Pending a city council decision next Monday, it looks as if Guelph Transit will soon abandon its 15-minute service frequency during busy travel periods.
The change, which would come into effect on Feb. 3, would see city buses return to 20-minute peak service from the 15-minute peak service that came into effect last January. Guelph Transit would continue the 30-minute off-peak service that began in January when the bus route system was revamped.
A number of factors, including road construction, traffic congestion and inclement weather, are affecting Guelph Transit’s ability to deliver reliable service on the current schedule, especially from 8:15-9:15 a.m. and from 2-5 p.m., a city hall news release said.
It said that since the new schedule came into effect Jan. 1, some riders have expressed dissatisfaction with route timing, missed transfers and connections. “We recognize the current schedule is not serving the needs and expectations of the community,” said Guelph Transit general manager Michael Anders in a news release. Data shows about 25 per cent of connections are missed because there isn’t enough time to complete routes during peak times of day, it said.
Staff’s recommendation to switch to 20-minute peak service and continue 30-minute off-peak service is in response to feedback from riders and bus drivers and is in the interest of improving customer service, it said.
“Twenty-minute peak and 30-minute off-peak service would also apply to industrial route 20 and improve service for commuters travelling in the north end of the city,” Anders said.
The changes last January were made to implement a transit growth strategy that called for new routes and schedules to improve efficiency and offer better, more direct and more frequent service, said the release.
Despite the difficulty implementing new routes, city hall remains committed to the transit growth strategy and its long-term vision for public transportation in Guelph, the release said. The strategy led to the building of a downtown hub on Carden Street connecting local, regional and national buses and trains, and has enhanced the city’s mobility services, it said.

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